What is Customer Experience?
Customer experience is the entirety of interactions a customer has with a company. In today’s fast paced and competitive business world, specialising in a product or service is no longer enough. The overall experience is the difference that separates a company from the rest of their field.
The ‘TechPath Experience’
At TechPath, we understand that nothing matters more than delivering a superior customer experience. We are constantly looking for ways to build stronger relationships that extend beyond customer expectations and lead to memorable outcomes.
As part of our continued effort we want to better understand how our customers feel about us and the service we provide.
TechPath encourages honest feedback from customers – so we can be the very best we can possibly be!
Why your feedback is so important
Customer experience begins with knowing what our customers’ expectations are. The best improvements really can only be made if we have the right knowledge – that is why feedback is so important.
With the introduction of the TechPath Customer Experience Program, we have created a system that uses fundamental metrics to measure our performance in relation to customer satisfaction.
After all, customer loyalty defines who we are. Our aim is to truly delight our customers so they talk about us positively to others. And for those who are not quite as delighted, we want to hear about it – and we assure you an effective resolution will be our priority.
How we handle feedback