TechPath Case Study – Reducing Phone and Internet Costs

Managing costs would have to be one of the most common challenges discussed when we meet clients. No matter how frugal you are, how well you educate staff, costs of many essentials continue to rise – but putting up your own prices may make you less competitive. Many of the businesses we work with are seeking a fresh perspective on how they can use technology to keep costs under control – and there are many ways we can help. One of the easiest, though, is also the most often overlooked.

EX What? Why Employee Experience is Essential

EX? No, we are not talking about your previous significant other who always forgot to unpack the dishwasher or take out the bins. We are talking about Employee Experience.

The experience your employees have from the moment they first interact with your company’s recruiter, right through to their departure, is a collective series of emotional interactions the service industry has coined with the term ‘EX’.

Disaster Recovery Checklist: What Should be on Every Plan

The greater the role of technology in business operations, the higher the priority must be for the IT department to plan for the unexpected. Given that today’s organisations depend on IT to an unprecedented level, regular review and testing of the disaster recovery (DR) plan makes sense. But what should be on the plan?

Employee Engagement: Overcoming Challenges to Improve CX

Delivering a better customer experience begins with engaged employees, however finding the perfect work life balance can be challenging for many companies.

It’s a Knock Out: TechPath Takes on Bubble Soccer

Its Saturday morning, a perfect Brisbane winters day. With 20 staff in attendance, this well anticipated event was sure to go down in TechPath history. Based on a German sports comedy show, Bubble Soccer involves large inflatable balls that allow two teams to bump and bounce their way around a field, providing the ultimate entertainment for players and spectators alike.

If You Thought Fast Internet Was Impossible, Think Again

Connectivity is one of the most often overlooked aspects of cloud strategies. In the excitement about all the opportunities and efficiencies – and there are many – the focus is on choosing the right cloud mix. It should be – but without dependable, fast internet, cloud dependency can land you quickly back down to earth.

Time Savers That Will Help you Achieve More From Your Day

You’re in a rush. Budget forecasts must be completed, emails answered, you skipped lunch, and there’s a niggling problem with backups you need to address. Oh, and you want to leave on time to make it to your child’s big footy game. If there never seems to be enough hours in the day, you’re not alone.

Cyber-Security: Is it Time to Call for Backup?

In an ideal world, no hacker would ever breach your defences, and you’d happily go about your business without having to think about recovering from cyber-security events. The real world isn’t like that. 62% of businesses are attacked at least weekly, with one in ten being hit every hour or continuously1. In the game of cat-and-mouse between hackers and the organisations they target, there are no guarantees.

End of ISDN – Is Your Business Ready

ISDN will soon be in the past, and many Australian businesses will be affected by the changes.

Data Protection: The New GDPR Law Affecting Australian Businesses

Hot on the heels of Australia’s own data protection laws, the European Union has implemented its own, very stringent legislation on May 25th. Think the European Union General Data Protection Regulation (GDPR) doesn’t affect businesses on the opposite side of the world? Think again. The GDPR has the power to reach around the world and back again.